It's in the details …
Everything you need to know before your appointment.
Bookings can be made by direct messaging, and all appointments will be confirmed & secured using the Fresha booking system.
You will be required to send your full name, e-mail address & mobile number for booking confirmation.
New clients — or new treatments for existing clients — will be sent consultation forms required for completion prior to your appointment, specific to the treatment you're planning to receive.
On receipt of all appointments made, you are accepting the cancellation policy. Please take note of this policy.
Cancellations & reschedules require 24-hour notice or you will be subject to 50% of the scheduled service charge.
Appointments that are missed with no notice given — a no call / no show — will result in a charge of the full price of the scheduled service. This must be paid before making a new appointment.
48 hours' notice is required to cancel or amend any semi-permanent make-up appointments. If you fail to make contact to amend these bookings, you will lose any pre-paid booking fee and won't be able to make further bookings until a new non-refundable booking fee has been processed.
When you book your appointment, Fresha will always notify you of the cancellation & no-show policy. This policy is in place to protect the business. If you need to cancel, there is absolutely no harm — it can be done via Fresha or just by popping over a message.
Patch tests are required for all treatments involving tint, stain, lash lifting & brow lamination.
This needs to be done at least 48 hours before your treatment — this gives time to detect a potential allergy, giving your immune system time to respond.
If you've had patch testing carried out at an alternative salon and this is your first visit, a patch test is still required before treatment can be carried out.
Recent or current pregnancy, births, nursing, or a change in birth control can contribute to a change of hormones, which can heighten the risk of a reaction — a patch test is recommended for these clients too.
If you are using skin acids such as retinol, we recommend not using them for 6 weeks prior to your appointment and signing a disclaimer form prior to treatment. This also applies to medication such as Roaccutane and Lymecycline.
No need to book — just call in on working days. Pop over a message beforehand so we know you're coming. Home kits can also be sent out or collected, with consent cards that must be returned at your appointment.
Waxing isn't suitable if you are taking any form of acne medication, oral or topical. These medications cause the skin to thin or become extra sensitive — thin, sensitive skin will lift during waxing, leaving open flesh wounds.
Some medications & clinicians, if diagnosed appropriately, will advise avoiding waxing for up to one year after ending the term of medication before undertaking any form of waxing treatment.
It's important to be honest with yourself & your beauty therapist.
Hand sanitiser must be used prior to and after your appointment. This will be available at the salon.
By booking, you accept the cancellation policy above. Fresha will also remind you when you book.
Book via Fresha